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Some wonderful comments from our guests staying at Higher Burrow Farm.

Please read the details below on how your booking may be affected by the most recent COVID-19 restrictions.

Government regulations on COVID-19 change frequently. Before you travel, you need to ensure you have checked and understood the relevant regulations applicable to you, your location, your destination and the make-up of your party as it is your responsibility to comply.

What happens if my holiday cannot go ahead due to a national lockdown?

If the property is closed and you are told not to travel from your main residence, you will be able to transfer your booking to a later date and if suitable dates cannot be found you will be given a full refund.

What happens if I or some of my party cannot leave where we live due to locally imposed Tier or lockdown restrictions?

Any person on the booking not in a restricted area may still travel to the property and continue with the stay however we can appreciate that this would not be the experience you had originally planned. If more than 50% of your party are affected by a local lockdown then you would be offered the option of moving your booking, or a full refund. Proof of this may be required by the property owner before a refund can be given.

What happens if my booking is for a large group but a restriction on size, eg rule of 6, is placed upon all travellers so my booking can only go ahead with less people?

If you wished to continue with your stay with a much smaller group using less bedrooms, then we would discuss a discount with the owner. Alternatively you would be eligible to either move your booking to alternative dates or a refund.

Someone in my group has coronavirus or is self isolating, can we move our booking forward?

As coronavirus is now a known event, several insurance companies are providing cover for falling ill or having to self isolate. You can find these by using comparison sites. Some bank annual travel policies may cover this now too. We recommend that every guest has travel insurance to cover this. If you choose not to continue with your stay you would be cancelling for your own reasons and our normal cancellation terms would apply. A refund could only be given if the dates are re-let.

We hope that none of the above will affect you but with so much uncertainty at the moment and with increased level of infection this summer, unfortunately there may yet be some disruption to everyones plans.

With the govenment now introducing the 'rule of six' unfotunately many of our guests feel they are unable to meet the criteria and have decided to cancel. This leaves us with quite a few vacant weekends and booking periods. If you have a smaller group that is interested in staying with us, please contact us and we may be able to offer a lower price for your smaller group.

When we are allowed to open our properties to our guests once more, there will be some obvious concern about cleaning and hygiene policies in our houses and where applicable our shared spa facilities. There are a number of organisations across the self catering sector that are working hard behind the scenes with government bodies in order to create a hygiene certification scheme for companies such as ourselves to follow. This will ensure that certain standards/systems are being adhered to and we will of course subscribe to the standards laid out in this scheme as and when they are made public. Further information will follow as it is made available.

If your booking (new or exisitng) is affected by government restrictions related to COVID-19 you will be given the option of moving your booking to another date or to receive a full refund. As a small business, for existing bookings we would of course prefer you to move dates, but we do understand that this may not always be possible. Please contact us to discuss your booking or to make an enquiry. We are accepting new bookings from 4th July onwards in line with current government guidelines and timeframes.

Some wonderful comments from our guests staying at Higher Burrow Farm.

Just a selection of lovely comments from our guests at some of our properties.

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